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I am Charles Nyakumbo

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Name: Charles Nyakumbo

Profile: Automation Engineer

Email : charlesnyakumbo@gmail.com

Marital Status: Single

Residence: Ruiru, Nairobi, Kenya

Home Address: Box 34567-00100 Kakamega, Kenya

Religion: Christianity

Language: English (Very Good), Luo (Very Good), Kiswahili (Good)

Skill

HTML 85%
CSS3 75%
PHP 50%
JAVASCRIPT 90%
About me

Mr. Charles Owino Nyakumbo is an Automation Engineer in the Shared Client Service Delivery department in Dimension Data-East and West Africa (www.dimensiondata.com) and the Regional Coordinator at Students for Liberty , he holds Bachelor of Science in Information Systems and Knowledge Management (Second Class Honors, upper Division) from Masinde Muliro University of Science and Technology (Kenya).

A conscientious person with extensive experience in dealing with people of all types, highly organized and efficient person ready to work in any environment under minimal or no supervision to achieve the set objectives and goals of the organization. Able to manage time effectively and prioritize workload.

Always in the habit of utilizing his acquired skills, knowledge and abilities in a department that offers professional growth. Friendly and approachable with excellent inter and intrapersonal and customer related skills Mr. Nyakumbo is passionate about technology and has developed several bots, web-based systems some of which are being used today in production.

My Resume'

Education, Professional experience and Responsibilities

Education
Master of Business Administration
2022-08-13 to 2024-08-10

Hayek Global College, Brasília - Brasilia, Federal District, Brazil

Bachelor of Science (Information Systems and Knowledge Management))
2016-09-05 to 2020-12-18

Masinde Muliro University of Science and Technology, Masinde Muliro University of Science and Technology, Kakamega, Kenya

Kenya Certificate of Secondary Education
2012-05-14 to 2015-12-11

St Peter's Kajulu Mixed Secondary School, East Seme, Kenya

Kenya Certificate of Primary Education
2002-01-08 to 2011-12-09

Rodi Primary School, Rodi Primary School, Pau Akuche, Kenya

Other Trainings

No training found

Administration and Responsibilities

Global Ambassodor

2022-08-13 to Current

Hayek Global College

Duties & Responsibilities
No responsibility added yet
Some of the Achievements
No achievement added yet

School of Computing and Informatics Representative

2018-06-15 to 2019-04-26

Masinde Muliro University of Science and Technology

Duties & Responsibilities
  • Represent the School of Computing in the Students Council
  • Listening to the needs of class representatives
  • Bring the needs and issues of the faculty to the attention of the Dean as appropriate
  • Report the suggestions from the faculty to the meetings of the Student Council
  • Report the decisions and announcements from the Student Council meetings to the Dean of students for further action
  • Promote the interests of students among the school administration, staff and parents
  • Inform students about any issue that concerns them
  • Organize financial campaigns for school life and charitable activities
  • Organize educational and recreational activities for students
  • Propose activities to the school administration that would improve the quality of life in the school
  • Maintain good relations, out of mutual respect, with the staff (the Dean, teaching and non-teaching staff)
    • Some of the Achievements
  • Spearheaded the formation of new students’ forums to diversify the skills in technology- a Research Group known as “Artificial Intelligence and Robotics Group” – AIRG, Computer Hardware and Networks,
  • Advocated for purchase of 150 computers- 50 computers each in LBB 011, LBB 015, LBB 016, the computers are stand-alone hence works efficiently.
  • Advocated for the introduction of deep learning First Internet Of Things Project being successful on 23rd March 2019.
  • Organized meetings with Class representatives and Staff (Dean and the teaching staff) and was the secretary
  • Spearheaded the review of the constitution of “Association of Computing Students” approved by the Dean and Patron on 20th September 2018.

    • Founding Chairperson

    2017-06-21 to Current

    St. Peter’s Kajulu Alumni Community Based Organization

    Duties & Responsibilities
  • Preside over all the meetings of the CBO
  • Coordinate the work of the Executive Committee in carrying out the aims of the CBO
  • Represent the CBO in any function held by St. Peter’s Kajulu Secondary School
  • Source funds for the CBO activities with liaison with the treasurer
  • Report in address to the organization, on the mechanism taken and the progress achieved on the realization of objectives of the organization
  • Submit a report for debate to the organization on the progress made in the meeting the need of the alumni and the entire school of St. Peter’s Kajulu Secondary School and other target groups
    • Some of the Achievements
  • Spearheaded the formation of the Organization, developed the constitution, registration and bank account opening.

    • School Captain

    2014-04-15 to 2015-10-10

    St. Peter's Kajulu Mixed Secondary School

    Duties & Responsibilities
    No responsibility added yet
    Some of the Achievements
    No achievement added yet
    Professional Experience

    Automation Engineer

    2020-09-01 to Current

    Dimension Data

    Duties & Responsibilities
  • Work with talented pro-liberty students and professionals from all over the world
    • Some of the Achievements
  • Co-developer, IS Predictive Churn Dashboard Creation Project with Power BI, deployed on 2nd February 2021.
  • Developer, Regional Shared Services Dashboards with Power BI and SQL , yet to be deployed
  • Developer, VOC (Voice of Clients) App deployed in January 2021
  • Lead Engineer, Consumer Client Management, (laravel 8 application) yet to be deployed.
  • Co-Developer, Requisition Approval System, with power apps deployed to be deployed on 15th April 2021

    • Client Experience Analyst

    2019-03-18 to 2020-08-28

    Internet Solutions

    Duties & Responsibilities
  • Data/information consistently processed, prepared, and reported on schedule
  • Build Excel spreadsheets, analyzes and graphs results
  • Construct, format and disburse reports for Management review
  • Monitor, re-direct, resolve SR (Service request) inquiries for Customers
  • Summarize data to provide insights via MS Power Point and MS Excel
  • Recognize, observe and report any trends that may prohibit customer satisfaction
    • Some of the Achievements
  • Spearheaded the formulation of VoC process
  • Designed and developed the automation of client experience process from data review to actual survey to reporting

    • Teacher (Mathematics/Business Studies)

    2016-01-05 to 2016-09-09

    St. Peter's Kajulu Mixed Secondary School

    Duties & Responsibilities
  • Taught Business Studies Form 1 -4 and Mathematics Form 2 and 3
    • Some of the Achievements

    Workshops/ Seminars/ Confrences

    2020-02-27 - 2020-02-28

    Attended Journey Mapping Workshop- Onboarding in Purshottam Place, Chiromo Road, Nairobi, Kenya

    2019-03-18 - 2019-03-24

    Attended MMUST student leaders 7 days retreat and team building Mombasa, Kenya

    2018-09-01 - 2018-09-01

    Organized ‘Girls get geeky’, for Computing Students by Safaricom LakeHub-GDG Kisumu, Kisumu, Kenya

    2018-07-09 - 2018-07-13

    Attended MMUST student leaders’ induction workshop at GREEN PARK HOTEL, Kenya

    2018-06-10 - 2018-06-10

    Attended Workshop on Virtues Project Training Program (Five strategies for incorporating character building and positive discipline into any community) at Masinde Muliro University of Science and Technology, Kakamega, Kenya

    Other Personal Attributes

    • Team- work and Self-determination.
    • Excellent analytical and critical thinking skills.
    • Excellent project management skills, detailed oriented.
    • Ability to establish and maintain professional contacts with relevant people and organizations.
    • Good communication ability in English, spoken and written.
    • Excellent interpersonal communication and good personal organization skills, including skills in mentoring and capacity building.
    • Good judgment and willingness to take initiative; ability to work under pressure often to meet tight deadlines without compromising the quality of deliverables.
    Appointments
    No appointment found

    Platforms and Technologies

    I have interacted with the following platforms and technologies

    Robotic Process Automation (RPA)

    UiPath Studio

    Microsoft Power Platforms

    Artificial Intelligence and Machine learning

    Orange platform

    Azure Machine Learning

    Cloud Platform

    Microsoft Azure Services

    Data Handling and Visualization

    Microsoft SQL Server/ management Studio

    MySQL Workbench/ Maria DB/MySQL

    Environment

    Application Programming Interfaces (API)

    System Analysis and Design

    Web and Web App Design and Development

    Knowledge Management

    Information System security

    Software Engineering

    Computer networking

    Computer maintenance and repair.

    Teamwork and Efficient problem solving

    SAFe 5.0

    SAFe DevOps Training

    Source Control (Git)

    Design thinking

    WORKS COMPLETED

    YEARS OF EXPERIENCE

    TOTAL CLIENTS

    AWARD WON

    HONORS AND AWARDS

    Honors and awards won

    National Coordinator of the year

    Students For Liberty / 2022

    Region of the year

    Africa Students For Liberty / 2022

    Top leadership award

    Students For Liberty / 2021

    Technical Accelerate Program

    Dimension Data / 2021

    Master of Business Administration Scholarship

    Hayek Global College / 2022

    School of Computing and Informatics President

    Masinde Muliro University of Science and Technology / 2018
    Prof. Kelvin Kabeti Omieno

    SENIOR LECTURER, INFORMATION SYSTEMS | DEAN, SCHOOL OF COMPUTING AND INFORMATION TECHNOLOGY, Kaimosi Friends University, Kaimosi, Kenya

    Box 385-50309 Kaimosi, Vihiga County Kenya, Email: kelvinkabeti@yahoo.com

    Mrs. Eunice David

    Client Experience Analyst, Dimension Data, Nairobi, Kenya

    0 0618 Nairobi, Email: mbuaah@gmail.com

    Mr. George Nyawanda

    Principal, Rarieda Mixed Secondary, Siaya, Kenya

    0 0618 Nairobi, 0734 661 766, Email: nyawandabob@gmail.com